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Technical Support Overview

Wonderware NorthEast provides technical support assistance on all of our software and hardware products.  Our Application Consultants are all engineers with industry experience to go along with their extensive Wonderware software training.  This combination allows us to provide support in the context of your manufacturing challenges so that you get the best advice possible.  Customer's taking part in the Wonderware Customer First Program have access to our support staff for timely and expert advice on applying, configuring, using, and maintaining any of the Wonderware product offerings along with assistance on best practices for implementation.

Wonderware's Customer First Program consists of a portfolio of distinct levels of service: Standard level, Premium level and Elite level, intended to meet the varied and demanding requirements of industrial manufacturing.  See below for basic level descriptions and feel free to call to learn about the more detailed benefits of being on Wonderware Customer First Support.

  • Standard Level: Provides technical support via telephone from Wonderware distribution partners, and web support. Support is available during normal business hours. Also provides no-charge product upgrades.
  • Premium Level: Includes the benefits of Standard Level, plus technical support directly from Wonderware for named contacts and Emergency 24/7 Support plus a dedicated customer portal (Wonderware Developer Network) built to help provide even greater visibility into your Wonderware support plan.
  • Elite Level: Includes the benefits of Premium, plus Critical Incident Assistance.

Without Support Agreements

Customers without Support Agreements can receive 24-48 hour response by leaving a voice mail any of the following locations:

  • PA/NJ/DE/OH/NY Support office: 215.675.5800
  • New England Support office: 978.937.5300
  • Technical questions may also be submitted to support@wonderwareNE.com. 

Support Agreement Holders

Customers with Support Agreements can get immediate assistance via phone or e-mail during our normal business hours (Mon-Fri 8:30am - 5:30pm EST)

  • PA/NJ/DE/OH/NY Support office: 215.675.5800
  • New England Support office: 978.937.5300
  • Technical questions may also be submitted to support@wonderwareNE.com. Your e-mail will receive priority handling. Please allow 24 hours for e-mail response.
  • After Hours Support - After our regular business hours, you may also dial toll-free 1-800-WONDER1 to receive immediate technical support for Wonderware products. (Mon-Fri 7:00am - 8:00pm EST)

Contact us at 215.675.5800 or e-mail support@wonderwareNE.com to learn more.

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